Quality Organization

Quality Manual

At Mersen, our goal is to meet the needs of all of our partners—not simply our customers, but our suppliers, our shareholders and local authorities as well. To that end, we’ve developed an extensive quality, safety and environmental policies:

• Quality policies that spur continual improvements in products, services and productivity.
• Safety policies to protect our associates from accidents and illnesses.
• Environmental policies governing every step in the product lifecycle, from design to destruction.

To review these policies in more detail, download;

Quality and Environment Policy, IEC Fuses and fusegears

Our quality and environment policy supports the Mersen Electrical Protection & Control mission, which consists in offering our customers innovative solutions originating in the development of cutting-edge technologies.

At Mersen we endeavor to be:

• A Technology Leader in our markets
• Customer oriented
• Focus on human development
• Socially, legally, environmentally responsible
• Highly driven performance culture

By:

• Understanding our customers' challenges and offering them innovative solutions
• Guaranteeing our customers' satisfaction by managing and attaining all commitments we make
• Reinforcing leadership and coaching for managers
• Developing skills, both to create a network of talents that can guarantee our efficiency and to foster personal growth
• Ensuring the safety of all our associates and continuously improving their working conditions
• Complying with all applicable legislation and regulations, and monitoring any changes in them
• Building sustainable development aspirations into the design of our products and operations at our production facilities
• Continuously improving our products, services, organization processes, and the performances of our teams through action plans and risk base thinking
• Providing new solutions to meet the changing needs of our markets and customers in a timely manner, and anticipating changes in our markets

These orientations form the basis for our Quality and Environment Program. Every individual is required to take ownership of them and translate them into action at every level of the organization - they are key to our success.

Thierry Lopez de Arias

VP, Electrical Protection & Control